IAC takes extra care in packaging our product and so has a remarkably low freight claim rate on delivered product. All products shipped from IAC are inspected and shipped free of defects.
The below photos should give you an idea of our packing process.
IAC follows stringent inspection processes to maintain the quality of the products delivered to our customers. In addition to confirming the quality of construction of each and every premium and industrial workbench, IAC runs extensive testing on all of the accessories we offer, including all light fixtures, ESD worksurfaces, and Clean Air Flow systems. [Also reference our Packing process photos above].
Where it applies, quality inspections also verify that:
IAC ships product via the buyer's requested carrier; all shipments should be freight charge COLLECT or 3rd Party billed.
For customers that do not have an account with a freight carrier, as a courtesy, we can ship via BESTWAY PrePaid & Add. We will select a carrier of our choice and bill the customer for the cost (plus an additional Shipping & Handling fee). If we ship BST PPA, please note that everything on our Freight Policy still applies; we ship FOB Origin.
Most IAC product is shipped unassembled in a box and strapped to a wooden pallet, to avoid shipping damage [See Packing Process Steps 4 and 5 photos]. Because it is strapped to a pallet, we must use an LTL Freight Carrier.
Smaller items are sometimes boxed and shipped via a Ground/Small Package Carrier.
Note: Even if it is small or light weight, we recommend shipping laminated products (worksurfaces, shelves, etc) and all items 60″L or larger via LTL Carrier, to avoid damage.
Please remember that IAC ships FOB ORIGIN.
FOB Origin means that the buyer takes ownership at the seller's location and is responsible for it at that point. Therefore, the sale is complete once the product is picked up by the freight carrier/buyer.
IAC is not responsible for carrier non-performance including but not limited to: appointment not set, missed appointment, late delivery, lost shipment or FREIGHT DAMAGE.
IAC will not pay any expenses associated with these issues.
We want your delivery of IAC product to be a smooth and pleasant experience. To avoid problems on the day your shipment arrives, please review the questions below. In some cases you may need to make special arrangements for receipt of product. If any of your answers indicate a need for special shipping instructions please alert us when placing your order. Please be aware that some delivery services require additional cost.
Note: IAC's standard practice on Build-To-Order product is to "bulk pack" the entire order, but on request, we can make special arrangements to pack product by receiving location in the case of a large order.
All products shipped from IAC are inspected and shipped free of defects, yet damage in transit can occur. Many times, even when a box is damaged in transit, the product inside is not harmed. It is your responsibility to examine all freight upon delivery from the carrier.
Carefully inspect each pallet and box upon arrival. If a shipment appears damaged when delivered, be sure to add the comment "DAMAGED" or "POSSIBLE DAMAGE, SUBJEC TO INSPECTION" and advise the driver of any damage noted on the delivery receipt. This is essential or your freight claim may be denied.
Things to remember:
Below are examples of noted freight damage, meaning damage was visible upon delivery:
Below is an example of concealed damage:
Box corner looked a little crushed, but ok. Once opened, it was determined that the worksurface was cracked.
And we'll get back to you right away for more info so we can build your quote.
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